Today we’ve updated our website to reflect our new business model: we now only offer services and training to subscribers of ExtremeTransactions only…
Why did we do this? There are a few reasons, but here are the most important ones:
- We’ve had too many discussions with customers that wanted application certification and needed the latest bug fixes - but did not want subscribe to get them. The fact that they bought developer access (support) made them feel disappointed when they couldn’t get bug fixes (which requires a full subscription as per our policies). This was unfair to them as well as towards our full subscribers/customers for ExtremeTransactions.
- We’ve had to produce too many custom quotes for people who were not serious about buying our services in the first place - which kept us from our core business: improving our product with great features to the benefit of both our community and our customers. Our new model makes a lot of custom quotes unnecessary and irrelevant because everything should now be apparent from merely by visiting our web shop (let us know if not).
In summary, we think this makes managing expectations a lot easier and clearer on everybody’s account. If you think this is unfair then take a quick look at what the competition in open source is doing - you’ll see that we’re not being unreasonable here. You might also want to check with the “commercial enterprise software” competition to see that their maintenance prices alone are an order of magnitude higher than our subscription cost - not even counting their license fees