New Model for Developer Support: “Developer Access”

We are currently re-organising our developer support model in the following ways:

  • Developer support tickets are no longer offered in isolation but rather in packets of 4
  • This formula has been renamed to developer access

There are a number of reasons for doing this, but the most important one is that we want to avoid cumbersome discussions about whether a support question is actually one, two or more tickets: every time this has happened in the past, our customers were unhappy because they needed to go back to their management and ask for a budget one more time. Our new formula represents a compromise that should cover most scenarios with just one purchase.

The new formula should be online soon.

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